How do I know how long my order will take?
Processing times are listed in the processing section, or on the item description itself. Custom printed items usually take 10 business days to receive a tracking number- those are items with print all over them like shoes, hoodies, umbrellas, and purses. Items that are custom made here in our workshop will have the processing time listed on the actual item which is usually 5 to 7 business days. Those types of items are custom hoodies, custom car seat covers, custom powwow chairs- or anything that has custom listed in the title.
Why is some or all of my order coming from multiple locations?
Oki / Hello My Fellow Niisitapis (Original Peoples),
Thank you for taking the time to learn more about us and how were able to offer so many products for Our Peoples.
We are a small Native owned company. Our goal has always been to offer cultural relative products among the 1200+ tribes across the United States and Canada combined. All designs we output are our own and our art is derived from
cultural elements from numerous tribes across Turtle Island.
On our website we offer over 50000+ items and our business model is to work along with companies who are already making these everyday items so that price remains competitive in the Ecommerce market.
We couldn't possibly make every one of the 50000+ items we've designed by ourselves without help from manufacturers. We
design our products and contract manufacturers in the United States, Britain, Europe, and Asia to make them.
Rest assured, our choice to offer so many everyday items are consistent with what our fans have asked of us. We periodically run Customer Surveys to see how we are doing with our Customers and Fans and the 2 most common requests for us are as follows:
#1. To have affordable clothing and home decor designed by Natives
#2. To have the quickest manufacturing and receipt of merchandise possible. Our customers have told us that a reasonable delivery of goods is a top priority. Most of our consumers want their merchandise quick as possible.
It well known making and producing items in any single country or location is considerably more expensive to make and the skill set isn't always available. In addition, the survey feedback we've received is the majority of our customers want a tracking number sent to them within 10 business days or less.
We take pride in improving our processing and wait times to 10 business days or less in getting orders out in the mail. Going down memory lane, throughout 2016 and 2017 our processing times exceeded 12 weeks since we made every single item in house. Since this time we've made significant improvements in offering a wide array products to our customers while staying humble as one of the very few Native companies offering so many items and achieving what Customers have asked of us which is to remain affordably priced.
We also offer several in house items that are more traditionally based and we pay our artisans a decent wage for making hand made items such as our Doll Collection with Hand Made Real Life Regalia Outfits (we even use beadwork on our dolls which is super rare in the Native doll market), Ribbon Skirts, Tipi Lamps, Custom Truck/Car Seat Covers, Graduation Stoles, Baby Carrier Covers, Baby Moss Bags and more.
We do appreciate your continued support. The world of all-over-print items is ever-expanding, and our biggest goal is to purchase the machinery necessary to begin producing and printing more items in house. We realize that goal will take
time and patience, and we appreciate your support in achieving that goal. As we are continuing to establish ourselves more in United States and Canada, we also hope to provide free sewing and graphic design classes for our Niisitapis
I hope this information helps clarify a few things of how we're able to best serve our customer base and how we've taken the feedback of what customers have told us is important to them.
Kitaa'kitamaat'sin (see you again in Blackfoot)
Nathan Rainy Chief
I think I might have ordered the wrong size. Can I change it?
You can typically make changes to incorrect sizing within 24 hours after you order. After that, unfortunately, there isn't anything we can do because your item has already been put into production. Please email us immediately if you suspect you've ordered the wrong size.
Why is my order taking longer than you say?
There are a few reasons an order might take longer than our typical processing time. If you order more than three items, it's possible to delay your order in order for us to coordinate all of your items being completed fully and getting them shipped. If you order items that we make in different locations (we have a few locations in the US we use, and several others around the world), your order might be delayed slightly. If you have a bulk order of the same items, even custom items, it may extend processing time. The majority of orders are single item orders and will process rapidly.
Why does my order cost so much to ship?
All US orders have flat rate shipping fees based on how much is purchased. Orders for any country other than US are calculated by the USPS postal system by weight. Your order's total weight is calculated and then the shipping service that must be used is synced with the live rates utilized by the USPS. If your order costs a lot to ship and you're from outside the US, it's probably because it weighs more than the threshold weight for First Class International Shipping and is bumped up to Priority International weight which is substantially more. Only smaller orders will qualify for First Class International which is the cheapest rate we can get.
I would like to call you about my order, how come I can't find a number?
We do not have a customer service telephone line. We are required to document all communications with customers regarding their order, therefore we ask for your to email us if there are any questions or concerns about your order.
How come I can't cancel my order?
We usually process items very quickly which means usually when a cancellation is requested your item has already been made or is being processing. Because we make items that are limited edition or customized, we don't typical allow for cancellation custom of orders because then we are stuck with the product you've ordered. We aren't a warehousing retail unit, so being stuck with stock can cause us to lose money because limited edition and customized items are difficult to resell.
I got an email saying my address was unverified. What do I do?
If you got an email that your address was unverified, please email us immediately to confirm your address. We ship using USPS, so if your address is unverifiable, YOUR ITEM WILL NOT BE DELIVERED AND WILL BE RETURNED TO US OR OUR MANUFACTURER. If that happens, YOU ARE RESPONSIBLE for reshipping the item and any costs associated with reshipping for improper addresses. If you aren't sure if you can receive mail at your address, we have installed an address checker at checkout which will tell you your address is correct, or if it's unverified it will say "are you sure your address is correct?" If it says that, please enter a PO Box or verified address used by the USPS.
I paid using Paypal, why is the charged amount different from my shopping cart?
Customers who elect to pay using Paypal may reflect a different exchange rate in currency. This amount may be different from what our card processing provider Shopify will display. After an order is placed using Paypal, please log into your Transaction History to see what amount Paypal charged to exchange currencies.
What is your policy on offensive and abusive behavior?
We have a zero tolerance policy on profanity and insults to other customers or to us. You will be banned if you use abusive language.
This policy is also publicly posted on our Facebook page since February 2, 2018
Below is a the direct Facebook weblink for this particular post: